We understand that sometimes you may want to return an item. If you change your mind you, may return items within 30 days for a full refund. No questions asked.
Return shipping will need to be covered by you as the buyer. However if you paid with PayPal, you can arrange to have them refund your return shipping costs. For more information on this click here.
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive your refund more quickly. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If when you receive your item it is defective, then we will pay the return shipping and replace the product.
We can ship to anywhere in Australia. Note that there are restrictions on some products. Shipping to NSW, ACT, VIC and QLD will be free for all orders over $99 and $12 for all orders less than $99. As we are based in NSW shipping bulky items to WA, NT, SA and TAS can be very expensive so all orders are charged $50 to cover this cost. Many times and for smaller orders shipping will be less than $50 to these areas so just contact us and we can give you a specific quote for smaller orders to WA, NT, SA and TAS. Freight costs are a real cost in any business and we try to offset this where ever we can and make the buying experience as seamless as possible.
Delivery and Despatch Times
We process orders daily up to 3pm and offer same day despatch for majority of these orders. We endeavour to deliver within 2 to 5 business days all over Australia. We deliver using Australia Post and Startrack.
Delivery times are estimated between 2-5 days from the date of dispatch, depending on your location:
1-2 business days - NSW / ACT
2-3 business days - VIC / QLD
4-5 business days - SA / TAS
4-6 business days - WA / NT
*Please allow additional 1-2 business days on top of the above allocated times for regional areas.