Shipping & Returns

Returns Policy

We understand that sometimes you may want to return an item. If you change your mind you, may return items within 30 days for a full refund. No questions asked.

Return shipping will need to be covered by you as the buyer. However if you paid with PayPal, you can arrange to have them refund your return shipping costs. For more information on this click here.

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive your refund more quickly. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If when you receive your item it is defective, then we will pay the return shipping and replace the product. 

Shipping

We can ship to anywhere in Australia. Shipping costs are based on your location and the size of the product/s you are ordering. For an exact cost, click on "Estimate Shipping" in your cart and enter your delivery details. As a general rule, shipping is charged as follows:

  Small Medium Large  
Zone 1 $9.95 $12.95 $15.95 FREE OVER $99
Zone 2 $9.95 $15.95 $18.95 FREE OVER $99
Zone 3 $9.95 $17.95 $20.95 NO FREE
Zone 4 $9.95 $47.95 $50.95 NO FREE

*See below for "Shipping Zones".

Free Shipping

We offer free shipping to people in Zone 1 & 2 for orders over $99. Unfortunately, there is no "Free Shipping" offered to Zones 3 & 4.

Delivery and Despatch Times

We process orders daily up to 3pm and offer same day despatch for majority of these orders. We endeavour to deliver within 2 to 5 business days all over Australia. We deliver using Australia Post and Startrack.

Delivery times are estimated between 2-5 days from the date of dispatch, depending on your location:

1-2 business days - NSW / ACT
2-3 business days - VIC / QLD
4-5 business days - SA / TAS
4-6 business days - WA / NT

*Please allow additional 1-2 business days on top of the above allocated times for regional areas.

Shipping Zones

LOCATION ZONE POSTCODE
SYDNEY 1 1000-2249, 2555-2579, 2740-2786, 2890-2897
GOSFORD 1 2250-2263
WOLLONGONG 1 2500-2506, 2515-2530
NEWCASTLE 1 2282-2310
CANBERRA 1 0200-0299, 2600-2620, 2900-2920
NSW COUNTRY 2

2264-2281, 2311-2499, 2507-2514, 2531-2554, 2580-2599, 2621-2647, 2649-2714, 2716-2730, 2787-2879, 2881-2889, 2891-2898

ALBURY 2 1936-1999, 2640-2641, 2708-2709
TWEED HEADS 2 2485-2486
MELBOURNE 1 3000-3210, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926-3944, 3972-3978, 3980-3983, 8000-8999
GEELONG 2 3211-3220
BALLARAT 2 3350, 3353-3356
VICTORIAN COUNTRY 2 2648, 2715, 2731-2739, 3221-3334, 3342-3349, 3351-3352, 3357-3424, 3444-3749, 3812-3909, 3921-3925, 3945-3971, 3979, 3984-3999
WODONGA 1 3689-3690
BRISBANE 1 4000-4209, 4500-4549, 4900-4999, 9000-9596, 9700-9799
GOLD COAST 2 4210-4229
SUNSHINE COAST 2 4550-4575
IPSWICH 2 4300-4307
QLD COUNTRY NEAR 3 4230-4299, 4308-4499, 4576-4689, 9597-9699, 9880-9919
QLD COUNTRY MID 3 4690-4805, 9920-9959
QLD COUNTRY NORTH 4 4806-4899, 9960-9999
COOLANGATTA 1 4225
ADELAIDE 2 5000-5199, 5800-5999
SA COUNTRY 3 2880, 5200-5749
PERTH 3 6000-6214, 6800-6999
WA COUNTRY SOUTH 4 6215-6699
WA COUNTRY NORTH 4 6700-6797
XMAS/COCOS ISLANDS 4 6798-6799
TASMANIA 3 7000-7150, 7152-7999
NT NEAR 4 0800-0821, 0828-0851, 0853, 0860-0861, 0870-0871, 0887-0999
NT REMOTE 4 0822-0827, 0852, 0854-0859, 0862-0869, 0872-0886
NORFOLK ISLAND 4 2899
ANTARCTIC TERRITORY 4 7151